Fastdelhivery Solutions
NDR Management
Turn failed deliveries into successful ones. Automated alerts, guided customer communication and fast reattempts help you recover shipments and cut down RTOs.
What is a Non-Delivery Report?
A Non-Delivery Report (NDR) is raised whenever a courier is unable to complete a delivery attempt. It records why the delivery failed and becomes the starting point for resolving the issue quickly — instead of letting the shipment sit idle until it's returned to origin.
Why NDR Management Matters
Timely Notification
Get alerted the moment a delivery attempt fails, so you can act before the shipment is written off.
Clear Failure Reasons
Every NDR is tagged with the exact reason — wrong address, customer unavailable, refused, and more.
Actionable Resolution
Customers get simple, guided steps to reschedule, update their address, or confirm the order.
Lower Operational Cost
Fewer failed reattempts and RTOs mean lower reverse-logistics and re-delivery costs for your business.
The NDR Resolution Process
- 1
Initiation
A failed delivery attempt automatically raises an NDR, capturing the courier's remark, timestamp, and attempt count.
- 2
Notification
The customer is notified over SMS, email and WhatsApp with the reason for the failed attempt and the options available to them.
- 3
Resolution
Based on the customer's response — reschedule, address update, or cancellation — the shipment is re-queued for the next delivery cycle.
Common Reasons Deliveries Fail
Understanding the reason behind every failed attempt is the first step to preventing it next time.
- Incomplete or incorrect delivery address
- Customer unreachable or phone switched off
- Customer refused to accept the shipment
- Reschedule requested by the customer
- Delay at a hub or regional sorting facility
- COD amount not ready with the customer
- Restricted or undeliverable pin code
- Delivery executive unable to locate the address
Cut your RTOs with proactive NDR management
Talk to our team about setting up automated NDR alerts and customer communication for your shipments.